At Special Miguel LLC, we strive to provide exceptional advertising and marketing services to our clients. We understand that sometimes plans change, and you may need to request a refund or cancel your services. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations.
Refund Policy
1. Eligibility for Refunds
- Refunds are available for specific services and under certain conditions as outlined below.
- Refund requests must be made within 30 days of the initial payment.
2. Non-Refundable Services
- Custom projects and services, such as bespoke advertising campaigns or tailored consulting services, are non-refundable once work has commenced.
- Digital products, such as downloadable content or online courses, are non-refundable after access has been granted.
3. Refundable Services
- Standard service packages (e.g., predefined advertising packages) are eligible for a refund if the request is made within the specified timeframe and if the service has not been fully delivered.
- Monthly subscriptions can be refunded for the current month if the request is made within the first 7 days of the billing cycle.
4. Process for Requesting a Refund
- To request a refund, please contact our customer service team at info@specialmiguel.com with your order details and reason for the request.
- Our team will review your request and notify you of the approval or rejection of your refund within 10 business days.
- Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 10 business days.
Cancellation Policy
1. Service Cancellation
- You may cancel your service at any time by contacting our customer service team at info@specialmiguel.com.
- Cancellations must be made in writing and will take effect from the date we receive your request.
2. Monthly Subscriptions
- Monthly subscriptions can be canceled at any time. To avoid being charged for the next billing cycle, cancellation requests must be received at least 7 days before the end of the current billing cycle.
- No partial month refunds will be provided for monthly subscriptions canceled after the billing cycle has started.
3. Custom Projects
- Custom projects and services can be canceled, but you will be billed for any work completed up to the date of cancellation.
- A detailed invoice outlining the work completed and associated costs will be provided.
4. Impact of Cancellation
- Upon cancellation, you will no longer have access to the services or products associated with the canceled order.
- Any data or content provided to you as part of our services must be returned or deleted as per our instructions.
Exceptions
We reserve the right to deny a refund or cancellation request in the following cases:
- If the request is made outside the specified refund or cancellation period.
- If there is evidence of misuse or abuse of our services.
- If there is a breach of our Terms of Service.
Changes to This Policy
We may update this Refund and Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with the updated effective date.
Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
Special Miguel LLC
Email: info@specialmiguel.com
30 N Gould St Ste R, Sheridan, WY 82801, United States